Orders
Order Lifecycle
Understand how orders flow through the system
Every order in Avvyr follows a defined lifecycle from creation to completion.
Order Statuses
| Status | Description |
|---|---|
| Created | Order placed, awaiting payment confirmation |
| Confirmed | Payment received and verified |
| Picking | Items being picked from warehouse |
| Shipped | Package dispatched with tracking |
| Delivered | Customer received the order |
| Cancelled | Order was cancelled |
| Returned | Items returned by customer |
Processing an Order
- New orders appear in Orders with status Created or Confirmed
- Click an order to view details
- Use the status actions to advance the order:
- Mark as picking → shipped → delivered
- Add tracking information when shipping
Refunds
To issue a refund:
- Open the order
- Click Refund
- Select full or partial refund
- The payment provider processes the refund automatically
Order Notes
Add internal notes to any order — visible only to staff, not customers. Useful for special handling instructions or communication between team members.